Shipping

All orders from the United States are shipped via UPS on Mondays, Wednesdays, and Fridays by 12PM. Please allow 3-5 business days for order processing.

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Delivery dates are not guaranteed as all shipments are handled by third parties.

For the time being, we ship only within Canada and the United States. For exceptions, please contact us at [email protected].

Shipping Options

Orders can be assigned to one of three different shipping options. Note that Priority does not mean next-day shipping; all orders require 3-5 business days for processing.

USPS: The federal postal service of the United States, providing mail and package delivery services across the country and internationally. No tracking numbers are available for USPS shipments.

UPS SurePost: With SurePost, UPS handles the package for the majority of its journey. Final delivery is made by local USPS. This option is more economical, but it may be slower than other UPS services. SurePost is not available in all areas. Tracking numbers are available for UPS SurePost shipments.

UPS Expedited: Covering both international and domestic shipments, this option ensures faster delivery than standard UPS services. Exact delivery time may vary based on the destination. Tracking numbers are available for UPS Expedited shipments.

Free Shipping

Free shipping excludes Hawaii, Alaska, Guam, Puerto Rico, the US Virgin Islands, and the Territories in Canada.

When a free shipping promotion is active, we reserve the right to refuse free shipping on certain orders. In such a case, we will contact you to advise you and provide an estimate for shipping, at which time you will have the choice to proceed with or cancel the order. We apologize for this potential inconvenience.

Free Shipping for Replacement Parts

When Ideal Security authorizes free replacements in the United States or in Canada, these are shipped out via via United States Postal Service for the US and through Canada Post for Canada. There are no tracking numbers available for these shipments.

Trade Shipping Charges Policy (Retail & Wholesale Customers, Canada)

Transport paid by Ideal Security is limited to actual shipping charges from Prescott, Ontario to the customer’s business address. Any special or additional charges incurred for appointments, re-delivery, small truck, lift-gate or tail-gate unloading, will be charged to the customer.

If you are aware of special receiving circumstances at your business, please contact our customer service for a shipping quote or to make other shipping arrangements.


Returns and refunds

You must contact us to request a return authorization within 30 days of your purchase
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. 

How To Return An Item

  1. Send an email to [email protected], and be sure to include your order or invoice number..
  2. We’ll give you an authorization number.
  3. Mail your returned item to one of our distribution centers. Make sure to include your authorization number and a copy of your original invoice or packing slip.

In the United States

Ideal Security Inc
C/O A.N. Deringer, Inc.
835 Commerce Park Drive
Ogdensburg, NY
13669

 

In Canada

Ideal Security Inc.
855 Edward Street
Prescott, Ontario
K0E1T0
Canada


Warranty

Limited one year warranty

All Ideal Security products are warranted to be free of labour and material defects for one year from date of purchase. Defective products can be returned to place of purchase with proof of purchase for replacement or repair. If this product fails to work as warranted,  customers’ sole and exclusive remedy shall be repair or replacement according to the terms of this limited warranty. Ideal Security Inc. does not assume any responsibility for incidental or consequential damages. Please email customer service if you should have questions or missing parts at [email protected] .


Privacy

This policy covers how we use your personal information.
We take your privacy seriously and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

  • Billing
  • Shipping
  • Email Address Adresse courriel
  • Credit Card Information

In addition, we also collect information on your IP address, browser type, and Refer URL data.
We use this data to prevent hacking attempts, help us know what web browsers people are using, and find

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

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